FAQs
About Payment
What payments are accepted?
Please click here for further details.
Why does online payment fail?
There may be a few reasons: the card has no funds available, the card is expired, the card does not allow internet purchases etc.
Solutions: Call your issuing bank they can tell you why the card is declining; try a different credit card or contact our customer support team click her , they would be happy to help.
What currency is used for checkout on your store?
All transactions on our store are processed in USD (U.S. Dollars). Regardless of your location or the currency displayed on the product pages, the final amount at checkout will be in USD. Please be aware that your bank or payment provider may apply a conversion rate if your account is in a different currency.
About Coupons
How to use coupon code?
You can apply coupons for your order at checkout. Once you've entered your coupon code, click 'apply' and the discount will automatically adjust your order total. Please note that if you do not click 'apply' before continue checkout, your order total will not reflect a coupon discount.
Why doesn't the coupon code work?
Coupons cannot be combined, and you can only use one coupon code per order. Please make sure that you enter the coupon code exactly as you received it, with no space before, within, or after it. To avoid errors, we recommend you to copy/paste the promotional code you received.
What should I do if I forgot to use the coupon?
Please note that each order can only use a coupon once. If your order qualifies for a coupon but you did not apply it, please contact our customer support team within 7 days after placing the order to arrange for a refund of the price difference.
About Orders
How do I receive an order confirmation or a tracking number?
After placing your order, an email with order number will be sent to you. Once your order is out for delivery, an email with a tracking number will be sent. If you don't get one of them within 24 hours of your purchase, please contact us click here.
The logistics track has not been updated after shipment. What should I do?
If the logistics track has not been updated after 7 days, please contact us click here. If within 7 days, please wait patiently.
Can I cancel or change my order?
Orders can be edited or canceled only before the shipment via our customer support team click here.
How long does it take to get a refund?
When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 3-5 working days.
About Shipping & Delivery
Why did only part of the order arrive?
While we work with reliable shipping partners, delivery times may occasionally vary due to carrier operations, customs processing, or seasonal demand.
Rest assured, we carefully monitor every shipment to ensure it arrives safely.
If you need assistance at any time, our support team is always here to help.
I received an email about the shipment being delivered, but nothing arrived. What should I do?
Package not received?
Check around your delivery address (mailbox, front door, neighbors).
Contact your local post office or carrier to confirm delivery status.
If still unresolved, contact us here.
The shipping time for pre-sale orders?
The shipping time for pre-order items can be found on the pre-order product details page, and we will ship according to the agreed-upon time. If there are any delays due to unforeseen circumstances beyond our control, we will notify you via email. You can also check for more information about your order on the order page in our help center.
How can I know if a pre-sale order has been shipped?
After your pre-order items are shipped, you will receive one or more shipment notification emails containing tracking information. You can check the logistics status by visiting https://www.17track.net/en. You can also check for more information about your order on the order page in our help center.
Can I cancel or refund it?
Yes, only before shipment; no refunds once shipped.