Factory Direct Wholesale Solutions
We offer factory ex-works pricing with a minimum order quantity of 25 rolls. Customers can choose between our door-to-door logistics service or arranging their own shipping. Shipping is primarily handled via ocean freight, with transit times depending on destination and selected logistics solution. Shipping costs are quoted separately based on third-party carrier rates, which may vary with market conditions. All prices are exclusive of taxes, duties, and import-related charges, applied according to the chosen shipping arrangement. Production begins once all details are confirmed, and our team provides full support throughout the entire process.
Frequently Asked Questions
1. What is your minimum order quantity (MOQ)?
Our standard MOQ starts from 25 rolls per shipment, designed to support efficient bulk ordering.
2. How are orders shipped?
Shipping options are flexible based on your requirements. You may arrange factory pickup, request delivery to a designated logistics center, or choose door-to-door shipping handled by us. Pricing varies depending on the selected shipping method and service level. If you choose to use your own logistics provider, please note that we do not handle export clearance or customs documentation, and all related arrangements are the buyer’s responsibility.
3. What is the estimated delivery time?
Delivery time depends on the shipping method selected. With our standard logistics solution, we use regular ocean freight, with an estimated transit time of 30–45 days to the United States, depending on shipping schedules and destination. For faster delivery, an expedited ocean service (18–25 days) is available at an additional cost. Final transit time may vary based on your location, but we generally recommend standard shipping as the most cost-effective option for bulk orders.
4. How is shipping cost calculated?
Shipping costs are determined by third-party logistics providers and are not set by us. We coordinate shipment through our partnered carriers, and pricing may vary based on factors such as destination, shipping method, and fluctuations in the international freight market. Final shipping costs will be quoted accordingly at the time of order confirmation.
5. Why does shipping take longer?
We primarily use ocean freight, which offers significantly lower costs compared to air shipping and is well-suited for bulk orders. While this method requires longer transit times, it provides a more economical solution for large-volume shipments. Customers who require faster delivery may choose expedited shipping options at an additional cost. You may also share your preferred shipping plan when submitting an inquiry, or arrange your own logistics based on your requirements.
6. Are taxes and duties included in the price?
No, all product prices are quoted excluding taxes, duties, and any import-related charges, which are the responsibility of the buyer.
If you choose to use our partnered logistics solution, we offer a door-to-door, customs-cleared service. Under this arrangement, shipping costs are quoted as a total logistics fee, which includes transportation, customs clearance, and related handling charges. No additional payments or arrangements are required from your side for these processes.
If you arrange your own logistics, all shipping, customs clearance, and import-related matters must be handled independently on your side.
7. Who is responsible for customs clearance?
Responsibility depends on the shipping method selected.
If you choose to use our partnered logistics solution, customs clearance and related procedures will be handled by our logistics partners as part of the shipping service.
If you arrange your own logistics, you will be responsible for import customs clearance, duties, taxes, and all related documentation, as well as coordinating final delivery after arrival at the destination port.
8. Can I arrange my own shipping?
Yes, you may arrange your own logistics. You can either pick up the goods directly from our factory or request us to deliver the shipment to your designated logistics provider.
Please note that any inland transportation or handling fees will be charged separately, and costs may vary depending on the location of your logistics provider. For specific arrangements, please contact our team at support@jahora3d.com.
All further shipping arrangements and responsibilities will be handled by your logistics provider.
9. What payment methods do you accept?
We accept multiple payment methods, including credit cards, PayPal, and bank transfers. All orders are processed and shipped after full payment is received, unless otherwise agreed.
11. Do you support custom packaging?
Yes, we provide custom packaging solutions based on your requirements, including logo printing, branded messaging, box materials, and other packaging specifications.
All details will be confirmed with our team during the order process to ensure the final packaging aligns with your brand and business needs.
12. Will customization affect lead time?
Yes, customization may require additional production time. This includes processes such as packaging design confirmation, logo printing, material selection, and mold/template setup.
The exact lead time will be confirmed during order processing based on your specific requirements, order quantity, and production schedule.
13. How quickly can I get a response?
We aim to respond to all inquiries within 24 hours on business days and 48 hours on weekends.
Our team operates from Sunday to Thursday, 5:00 PM – 2:00 AM (PST), and we will get back to you as soon as possible within these hours.
14. How can I place an order or get pricing?
You may complete the form above by selecting your preferred material types, colors, and quantities, and provide your contact details and delivery address. Our team will review your request and provide a tailored quotation based on your requirements.
You are free to mix different colors and material types, as long as the minimum order quantity of 25 rolls is met.
You can submit your inquiry directly through our website or contact our team for assistance. We will provide detailed pricing and support you throughout the ordering process.
Do you need custom packaging?
We offer custom packaging for both single-roll boxes and multi-roll cartons (e.g., 10-roll packs), helping you create a more professional and retail-ready product presentation.
Made from durable cardboard, our packaging is available in neutral or full-color designs, with full customization options including logo, printed content, and branding elements—so your products stand out and stay consistent with your brand.