Refund & Returns Policy
Thank you for shopping with us. By placing an order on our website, you agree to the following terms.
Scope
This policy applies only to purchases made directly through our official website. Orders placed through third-party platforms are subject to their respective policies.
Order Cancellation
Orders may be canceled before shipment or production begins. Once an order has been shipped or entered production, it cannot be canceled.
Return Eligibility
To be eligible for a return:
- Items must be unused, in original condition, and in original packaging
- All parts and accessories must be included
- Proof of purchase is required
We reserve the right to refuse any return that does not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or made-to-order products (including 3D printed items)
- Digital products or downloadable files (including STL files)
- Opened or used consumables (such as filament or resin)
- Gift cards
- Items damaged due to misuse, improper handling, or external factors
- Incorrect orders placed by the customer
Return Process
To request a return, you must contact us at:
support@jahora3d.com
Please provide:
- Order number
- Product details
- Description of the issue
- Photos or videos if applicable
Returns sent without prior authorization may not be accepted.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping costs are non-refundable
- A trackable shipping method is recommended
We are not responsible for items lost or damaged during return transit.
Inspection & Approval
All returned items will be inspected upon receipt.
We reserve the right to:
- Approve or reject any return
- Issue partial refunds where applicable
Refunds
If a return is approved:
- Refunds will be issued to the original payment method only
We do not issue refunds to alternative accounts or payment methods.
Late or Missing Refunds
If you have not received a refund:
- Check your bank account
- Contact your payment provider
- Contact your bank
If the issue remains unresolved, contact:
support@jahora3d.com
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Consumables Policy
Consumable products must be unopened and unused to be eligible for return. Opened consumables are not eligible unless defective.
Warranty Limitations
The following are not covered:
- Normal wear and tear
- Improper use or storage
- Unauthorized repairs or modifications
- External damage (including environmental or physical damage)
- Lost or stolen items
- Products without valid proof of purchase
Anti-Fraud Policy
We reserve the right to refuse returns, refunds, or service in cases of suspected fraud, abuse, or excessive claims.
False claims or misuse of this policy may result in account restrictions or refusal of future service.
Chargebacks
If a payment dispute or chargeback is initiated without contacting us first:
- We reserve the right to dispute the claim with supporting evidence
- Related accounts may be restricted from future purchases
We encourage customers to contact us directly to resolve any issues.
Contact
For all return, refund, or order-related inquiries:
support@jahora3d.com