Privacy Policy

1. Introduction

Your privacy is important to JAHORA.

This Privacy Policy explains how JAHORA (“JAHORA”, “we”, “us” or “our”) collects, uses, stores and shares your personal data when you:

Visit our website
Create an account
Place an order
Contact customer support
Subscribe to marketing communications
Otherwise use our products, services or website features

For the purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors and other individuals whose personal data we process.

We process personal data in accordance with the General Data Protection Regulation (“GDPR”) and other applicable privacy and data protection laws.

Please read this Privacy Policy carefully before using our website or providing personal data to us.

2. What Information Do We Collect?

The personal data we collect depends on how you interact with our website and Services.

“Personal data” means information that identifies you or can reasonably be connected with you.

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

Contact Information

Full name
Email address
Telephone number
Billing address
Delivery address

Order Information

Products ordered
Selected size and colour
Order number
Billing information
Shipping information
Payment confirmation
Delivery and tracking details
Return and refund information

Account Information

Username
Password or encrypted login credentials
Account preferences
Saved addresses
Order history

Customer Support Information

We collect information you provide when contacting us, including:

Email communications
Return requests
Complaints
Product photographs
Delivery information
Other information included in your message

Marketing Information

Where you subscribe to marketing communications, we may collect:

Your email address
Your telephone number
Marketing preferences
Consent records
Subscription and unsubscribe information

You may choose not to provide certain information. However, this may prevent us from processing your order, providing customer support or making some website features available.

2.2 Payment Information

Payments are processed through authorised third-party payment providers.

Depending on the payment method selected, payment providers may collect:

Cardholder name
Payment card details
Billing address
Bank or payment account details
Transaction information
Fraud-prevention information

We generally receive payment confirmation, transaction references and limited billing information rather than complete payment-card details.

The payment provider’s own privacy policy may also apply to its processing of your information.

2.3 Information Collected Automatically

When you visit or use our website, we may automatically collect technical and usage information, including:

IP address
Browser type
Device type
Operating system
Internet service provider
Referring website
Pages viewed
Links selected
Products viewed
Shopping-cart activity
Date and time of access
Approximate country, city or region derived from your IP address
Website interactions and navigation patterns

This information may be collected through cookies, pixels, server logs and similar technologies.

2.4 Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

Keep the website functioning
Remember your shopping cart
Save your preferences
Maintain account sessions
Prevent fraud
Measure website performance
Understand how customers use the website
Provide relevant advertising where you have consented

Cookies may include:

Strictly Necessary Cookies

These cookies are required for essential website functions, including:

Checkout
Shopping-cart operation
Account login
Security
Payment processing
Fraud prevention

These cookies cannot normally be disabled through our consent tool because the website may not function correctly without them.

Analytics Cookies

These cookies help us understand website traffic, customer behaviour and website performance.

Where required by law, analytics cookies will only be used after you provide consent.

Advertising Cookies

These cookies may be used to measure advertising performance and provide advertising based on your interests.

Where required by law, advertising cookies will only be used after you provide consent.

You can manage non-essential cookies through the cookie consent controls available on our website.

You can also configure your browser to block or delete cookies. Blocking certain cookies may affect website functionality.

2.5 Information Obtained From Third Parties

We may receive personal data from third parties that help us operate our website and provide our Services, including:

E-commerce platform providers
Payment processors
Fraud-prevention providers
Shipping and logistics providers
Local delivery carriers
Customer-support providers
Cloud-hosting providers
Analytics providers
Advertising and marketing providers
Social media platforms

We process information obtained from third parties in accordance with this Privacy Policy and applicable law.

3. How and Why Do We Use Personal Data?

We only process personal data where we have an appropriate legal basis.

3.1 Providing Products and Services

We use personal data to:

Process and confirm orders
Process payments
Arrange shipping and delivery
Provide order tracking
Manage customer accounts
Process cancellations
Handle returns and refunds
Respond to customer enquiries
Provide products and Services

Legal basis: Performance of a contract or taking steps at your request before entering into a contract.

3.2 Customer Support

We use personal data to:

Respond to questions
Resolve delivery problems
Investigate product issues
Manage complaints
Verify returns and refund requests
Improve customer service

Legal basis: Performance of a contract and our legitimate interest in providing effective customer support.

3.3 Security and Fraud Prevention

We may use personal data to:

Verify payments
Detect suspicious transactions
Prevent account misuse
Protect our website
Investigate fraud
Enforce our Terms of Service
Protect customers and our business

Legal basis: Our legitimate interests in preventing fraud, securing our Services and protecting our legal rights.

3.4 Marketing and Advertising

Where permitted, we may use personal data to:

Send email or SMS marketing
Provide promotional offers
Send product recommendations
Measure marketing performance
Display relevant advertisements
Remind customers about items left in their shopping cart

Where consent is required, we will only send marketing communications or use advertising technologies after obtaining your consent.

You may withdraw your consent or unsubscribe at any time.

Legal basis: Consent or legitimate interests where permitted by applicable law.

3.5 Website Analytics and Improvement

We may use information about website activity to:

Analyse website performance
Identify technical problems
Understand how visitors use our website
Improve products and page layouts
Improve checkout and navigation
Measure advertising effectiveness

Where required, analytics and advertising technologies will only be activated after you provide consent.

Legal basis: Consent or our legitimate interests where applicable.

3.6 Legal Compliance

We may process personal data to:

Maintain accounting and tax records
Respond to legal requests
Comply with consumer-protection obligations
Comply with customs and shipping requirements
Establish, exercise or defend legal claims
Comply with regulatory requirements

Legal basis: Compliance with legal obligations and our legitimate interest in protecting our legal rights.

4. How Do We Store and Protect Your Information?

4.1 Data Security

We use reasonable technical and organisational measures designed to protect personal data against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

These measures may include:

Secure connections
Encryption where appropriate
Password protection
Access controls
Fraud monitoring
Secure service providers
Restricted employee and contractor access

No website, transmission method or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through insecure communication channels.

4.2 International Data Transfers

JAHORA works with service providers and logistics partners located in different countries.

Your personal data may therefore be transferred to or processed in countries outside the European Economic Area.

Where required, we use appropriate safeguards for international transfers, including:

European Commission adequacy decisions
Standard Contractual Clauses
Contractual and technical safeguards
Other transfer mechanisms permitted under applicable law

You may contact us to request additional information about the safeguards used for relevant international transfers.

4.3 Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The duration of your customer account
Order processing requirements
Returns and warranty matters
Customer-support requirements
Tax and accounting obligations
Fraud-prevention requirements
Legal limitation periods
Dispute resolution
Consent and marketing preferences

When personal data is no longer required, we will delete, anonymise or securely restrict access to it, subject to applicable legal obligations.

5. Who Do We Share Personal Data With?

We do not sell your personal data.

We may share personal data with the following categories of recipients where necessary.

5.1 Service Providers

We may share information with service providers that help us operate our business, including:

Website and e-commerce providers
Hosting providers
Payment processors
Fraud-prevention providers
Customer-support providers
Data-storage providers
Analytics providers
Marketing providers
IT and security providers

These providers may only process personal data for agreed purposes and in accordance with applicable contractual and legal requirements.

5.2 Shipping and Delivery Providers

We may share information required to deliver your order with:

FedEx
UPS
Postal services
Regional delivery companies
Customs service providers
International logistics providers
Other approved delivery partners

Information shared may include:

Recipient name
Shipping address
Telephone number
Email address
Order reference
Package information
Customs information where required

5.3 Business and Advertising Partners

Where permitted by law and subject to your consent choices, we may share or make data available to analytics, advertising and social media partners.

These partners may process information in accordance with their own privacy notices.

We will not share your email or SMS marketing consent with unrelated third parties for their independent marketing purposes.

5.4 Legal and Regulatory Authorities

We may disclose personal data where reasonably necessary to:

Comply with applicable law
Respond to court orders
Respond to lawful regulatory requests
Cooperate with law-enforcement authorities
Prevent fraud or unlawful activity
Establish or defend legal claims
Protect the rights and safety of customers or others

5.5 Business Transactions

Personal data may be transferred as part of a proposed or completed:

Merger
Acquisition
Business restructuring
Financing
Asset sale
Insolvency process
Transfer of part or all of our business

Any recipient will be required to handle personal data in accordance with applicable privacy law.

5.6 With Your Direction or Consent

We may share information where you request, direct or consent to the disclosure.

This may occur when you:

Request delivery to another person
Use a third-party login service
Interact with social media features
Authorise another person to contact us
Request that information be sent to a third party

6. Email and SMS Marketing

6.1 Marketing Communications

Where you subscribe to marketing communications, you may receive:

Promotional emails
Promotional text messages
Product announcements
Discount offers
Shopping-cart reminders
Restock notifications

Consent to marketing is not a condition of purchasing from JAHORA.

Message frequency may vary. Your mobile provider may charge message or data fees.

6.2 Withdrawing Consent

You may stop receiving marketing communications at any time by:

Selecting the unsubscribe link in an email
Replying STOP to an eligible SMS
Changing your account preferences
Contacting support@jahora3d.com

After unsubscribing, you may still receive non-marketing messages relating to:

Order confirmations
Payment notifications
Shipping updates
Returns
Refunds
Account security
Customer-support enquiries

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

6.3 Abandoned Cart Communications

Where you have provided the necessary consent, we may use shopping-cart and website activity to send reminders about products left in your cart.

You can unsubscribe from these reminders through the method provided in the relevant message.

6.4 SMS Service Providers

Where we offer SMS messaging, we may share your telephone number and consent status with providers that help us deliver messages.

These providers may include:

Messaging platform providers
Telecommunications providers
Technical service providers

They may only use the information as necessary to provide the messaging service or comply with applicable law.

7. Third-Party Websites and Links

Our website may contain links to websites or platforms operated by third parties.

JAHORA does not control these third-party websites and is not responsible for their:

Privacy practices
Security
Content
Products
Services
Accuracy
Availability

You should review the privacy policy and terms of any third-party website before providing personal information.

The inclusion of a third-party link does not automatically mean that JAHORA endorses that third party.

8. Children’s Personal Data

Our website and Services are not directed at children.

We do not knowingly collect personal data from children where parental or guardian consent is legally required.

If you believe that a child has provided personal data to us without appropriate authorisation, contact:

support@jahora3d.com

We will review the request and take appropriate steps to delete or restrict the information where required.

9. Your Data Protection Rights

Depending on your location and the applicable law, you may have the following rights.

9.1 Right to Be Informed

You have the right to receive clear information about how your personal data is collected and used.

9.2 Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of that information.

9.3 Right to Rectification

You may ask us to correct personal data that is inaccurate or incomplete.

9.4 Right to Erasure

You may request the deletion of personal data in circumstances permitted by law.

This right may not apply where we must retain information for legal, tax, fraud-prevention or dispute-resolution purposes.

9.5 Right to Restrict Processing

You may ask us to restrict the use of your personal data in certain circumstances.

9.6 Right to Data Portability

Where applicable, you may request personal data you provided to us in a structured, commonly used and machine-readable format.

9.7 Right to Object

You may object to personal data processing based on legitimate interests in certain circumstances.

You may object to direct marketing at any time.

9.8 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal does not affect the lawfulness of processing completed before the withdrawal.

9.9 Automated Decision-Making

You may have the right not to be subject to a decision based solely on automated processing where that decision produces legal or similarly significant effects.

We may use automated tools for fraud detection and order security. Where applicable, you may request human review of a significant automated decision.

9.10 Exercising Your Rights

To exercise a data protection right, contact:

support@jahora3d.com

Please clearly describe your request.

We may ask for information necessary to verify your identity and protect your personal data against unauthorised disclosure.

We will respond within the timeframe required by applicable law. Under the GDPR, this is normally within one month, although the period may be extended where a request is complex or numerous.

You will not be discriminated against for exercising your privacy rights.

In certain cases, we may refuse or limit a request where permitted by law, including where a request is manifestly unfounded, excessive or conflicts with a legal retention obligation.

10. Complaints

support@jahora3d.com

We will make reasonable efforts to review and resolve your concern.

You also have the right to lodge a complaint with the competent data protection supervisory authority in the European country where you:

Normally live
Work
Believe the data protection violation occurred

Contacting us first does not prevent you from contacting a supervisory authority.

11. Amendments to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our website
Our products or Services
Our service providers
Our data-processing practices
Applicable legal requirements

The revised Privacy Policy will be published on our website.

Where a change materially affects your rights or how we use personal data, we may provide additional notice where required by law.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

For privacy questions, data requests or complaints, contact:

Email: support@jahora3d.com

For applicable data protection laws, the legal business operating JAHORA is the controller of your personal data.