Terms of Service

Overview

This website is operated by JAHORA.

Throughout the site, the terms “we”, “us” and “our” refer to JAHORA. JAHORA offers this website, including all information, tools, products and services available through this site, to you, the user, subject to your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the website, including browsers, customers, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms of Service.

If you do not agree with these terms, you should not access the website or use our Services.

Any new features, products or tools added to the store will also be subject to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting an updated version on this page.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights available under applicable law.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your country or region, or that you have obtained the consent of a parent or legal guardian where required.

You may not use our products or Services for any illegal or unauthorised purpose.

When using our website, you must not violate any applicable laws, including intellectual property, copyright, consumer protection and data protection laws.

You must not transmit viruses, worms, malicious code or any other material designed to damage or interfere with the website, its users or its systems.

A breach of these Terms of Service may result in the suspension or termination of your access to the Service.

Section 2 – General Conditions

We reserve the right to refuse or restrict Service where reasonably necessary, including in cases of suspected fraud, abusive behaviour, unlawful activity, payment disputes or violations of these Terms.

Your content, excluding payment card information, may be transferred through different networks and may be adjusted to meet the technical requirements of connecting networks or devices.

Payment information is processed through secure third-party payment providers and is encrypted during transmission where required by the payment provider.

You agree not to reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Service without our prior written permission.

Headings used in these Terms are included for convenience and do not limit or otherwise affect the meaning of the provisions.

Section 3 – Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information displayed on our website is accurate, complete and current.

However, information may occasionally contain errors, omissions or outdated details.

General information provided on the website should not be relied upon as the sole basis for making important decisions where more accurate or current information is required.

We reserve the right to update or correct website content at any time.

We are not required to update every item of information immediately unless required by applicable law.

Section 4 – Modifications to the Service and Prices

Prices for our products may change without prior notice.

Price changes will not normally affect orders that have already been accepted.

We reserve the right to modify, suspend or discontinue any part of the Service, product range or website functionality.

We may also:

Introduce new products
Discontinue existing products
Modify product specifications
Change available payment methods
Change shipping options
Restrict delivery destinations

We will not be liable for changes to the Service where such changes do not affect an existing accepted order or mandatory consumer rights.

Contract Formation

The presentation of products on our website is an invitation to place an order and does not automatically constitute a legally binding offer.

By completing checkout and submitting payment, you make an offer to purchase the selected products.

After placing an order, you will normally receive an automated order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

The purchase contract is normally formed when we accept the order and send a shipping confirmation email.

We may reject or cancel an order before dispatch because of:

Product unavailability
Payment failure
Suspected fraud
Incorrect pricing or product information
Delivery restrictions
Incorrect or incomplete customer information
Technical errors
Unusually large or suspicious order quantities

If we cancel an order after payment has been collected, the amount paid will be refunded to the original payment method.

Statutory Warranty

Mandatory statutory warranty and consumer protection rights apply.

Nothing in these Terms limits your legal rights where a product is faulty, damaged, not as described or otherwise does not comply with the purchase contract.

Section 5 – Products or Services

Certain products or Services may be available exclusively through our website.

Products may have limited quantities and may only be returned in accordance with our Refund & Return Policy and applicable consumer law.

We make reasonable efforts to display product colours, images and details accurately.

However, we cannot guarantee that every screen or device will display colours exactly as they appear in person.

Product colours may vary slightly because of:

Screen settings
Lighting conditions
Photography
Fabric texture
Normal production variations

Product measurements may also have minor reasonable variations due to the measuring method, garment construction and fabric characteristics.

We reserve the right to limit the sale of products to certain individuals, geographic regions or jurisdictions where permitted by law.

Product descriptions, availability and prices may be changed without notice before an order is accepted.

Section 6 – Billing, Order and Account Information

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

Restrictions may apply to orders placed through:

The same customer account
The same payment method
The same billing address
The same shipping address
Multiple accounts reasonably believed to belong to the same customer

If we change or cancel an order, we may contact you using the email address, billing address or telephone number provided during checkout.

You agree to provide current, complete and accurate order, billing and account information.

You are responsible for promptly updating your information where necessary.

Payment

Available payment methods will be displayed at checkout.

By submitting payment information, you confirm that:

The information provided is accurate
You are authorised to use the payment method
The payment provider is authorised to process the transaction
Reasonable fraud-prevention checks may be performed

Payments may be processed by third-party payment providers whose own terms and privacy policies may apply.

Taxes and Import Duties

The amount paid at checkout includes applicable taxes and import duties associated with the delivery of your order.

Customers should not normally be required to pay additional import duties or taxes when the parcel arrives.

If a carrier or customs authority requests an unexpected payment, contact us before making payment at:

support@jahora3d.com

Please provide your order number and evidence of the payment request.

Additional costs caused by incorrect address details, refused delivery, failure to collect a parcel or other circumstances within the customer’s control may not be covered.

Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information when placing an order.

This includes:

Recipient name
Street address
House or apartment number
City
State, province or region
Postal code
Country
Telephone number
Email address

We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

If an order is returned because of an incorrect or incomplete address, we may offer redelivery. The customer may be responsible for reasonable additional shipping costs.

If a parcel cannot be recovered because incorrect information was provided, the available resolution will depend on the circumstances and applicable law.

Shipping and Delivery

Orders are normally processed within:

2–4 business days

After dispatch, estimated delivery normally takes:

7–15 business days

Processing and delivery estimates exclude weekends and public holidays.

We may use:

FedEx
UPS
Postal services
Regional delivery companies
Other approved logistics providers

The carrier will be selected according to the delivery destination, package size, local coverage, service availability and estimated delivery reliability.

Customers cannot always select a specific carrier. We will use the most suitable available shipping method for each order.

Further information is available in our Shipping Policy.

Lost Packages

If an order is confirmed as lost in transit, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

A parcel is not automatically considered lost because tracking has temporarily stopped updating.

We may request an investigation from the carrier before confirming that a parcel is lost.

Section 7 – Optional Tools

We may provide access to third-party tools that we do not directly monitor, control or manage.

These tools may be provided on an “as available” basis, subject to applicable law.

Your use of optional third-party tools is at your own discretion and may be subject to the terms of the relevant third-party provider.

New tools, features or Services introduced through the website will also be subject to these Terms of Service.

Section 8 – Third-Party Links

Certain content, products or Services available through our website may include materials or links provided by third parties.

Third-party links may direct you to websites that are not owned or controlled by JAHORA.

We are not responsible for the independent content, security, availability, products, services or privacy practices of third-party websites.

You should review the terms and policies of a third-party website before using it or completing a transaction.

Questions or complaints relating to third-party products or Services should normally be directed to the relevant third party.

Section 9 – User Comments, Reviews and Submissions

If you submit reviews, photographs, suggestions, ideas, proposals, comments or other materials, you confirm that you have the right to provide that content.

You grant JAHORA a non-exclusive, worldwide and royalty-free right to use, reproduce, edit, translate, publish and display the submitted content for legitimate business, website and promotional purposes.

You agree that your content will not:

Violate another person’s rights
Infringe copyright or trademarks
Contain unlawful or misleading material
Contain abusive or discriminatory content
Contain malware or harmful code
Impersonate another person
Contain false contact information

We may monitor, edit or remove content that we reasonably believe is unlawful, offensive, misleading or in violation of these Terms.

We are not obligated to publish every submitted review or comment.

Section 10 – Personal Information

The submission and processing of personal information through our store is governed by our Privacy Policy.

We may process personal information for purposes including:

Processing orders
Collecting payments
Arranging delivery
Preventing fraud
Providing customer support
Managing returns and refunds
Meeting legal obligations
Sending marketing communications where permitted

Please review our Privacy Policy for further information.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions.

These may relate to:

Product descriptions
Product images
Measurements
Prices
Promotions
Shipping charges
Delivery estimates
Product availability
Discount conditions

We reserve the right to correct errors, update information or cancel affected orders where information is materially inaccurate.

If an affected order is cancelled after payment, the amount paid will be refunded.

We are not obligated to update information on the website except where required by law.

Section 12 – Size, Fit, Effects and Product Imagery

We make reasonable efforts to describe and display our clothing accurately.

Fit, support, shaping, coverage and overall appearance may vary depending on:

Body shape
Height
Size selected
Posture
Fabric stretch
Personal adjustment
Individual fit preferences

Product photographs and descriptions represent the product being offered, but the appearance and fit may differ between individuals.

Customers should review the product measurements and size guide before placing an order.

An item fitting differently from a customer’s personal preference does not automatically mean that the product is defective, provided that it materially corresponds with its description and stated measurements.

Minor differences caused by photography, display settings, fabric texture or reasonable production variation are not normally considered defects.

This section does not affect your statutory rights where a product is faulty, materially different from its description or incorrectly supplied.

Size Selection

Sizing may vary between products, designs and collections.

Customers should use the measurements shown on the relevant product page rather than relying only on general size labels.

If you are unsure which size to select, contact us before ordering:

support@jahora3d.com

Returns caused by personal size, fit or style preference are handled in accordance with our Refund & Return Policy.

Section 13 – Prohibited Uses

You are prohibited from using the website or its content:

For any unlawful purpose
To encourage another person to commit an unlawful act
To violate applicable regulations or laws
To infringe intellectual property rights
To harass, abuse or discriminate against another person
To provide false or misleading information
To upload malware or malicious code
To collect personal information without permission
To interfere with website security
To scrape or copy website content without authorisation
To submit fraudulent orders
To abuse discounts, returns or payment disputes
To impersonate another person

We may suspend or terminate access where these restrictions are violated.

Section 14 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that access to the website will always be uninterrupted, timely, secure or error-free.

We may temporarily suspend access for maintenance, security updates, technical problems or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Mandatory product liability
Violations of mandatory consumer rights
Any other liability that cannot legally be excluded

Where you purchase as a consumer, we are responsible for reasonably foreseeable losses caused by our breach of contract or failure to use reasonable care.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for business losses where products were purchased primarily for personal or household use.

Your rights to a refund, repair, replacement, price reduction or other statutory remedy remain unaffected.

Section 15 – Indemnification

To the extent permitted by law, you agree to compensate JAHORA and its service providers for reasonable losses arising directly from:

Your unlawful use of the website
Your intentional violation of these Terms
Your infringement of another person’s intellectual property rights
Fraudulent activity carried out through your account

This section does not require a consumer to compensate JAHORA for losses caused by JAHORA’s own breach, negligence or failure to comply with applicable law.

Section 16 – Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to be valid and enforceable.

Section 17 – Termination

These Terms of Service remain effective until terminated by you or us.

You may stop using the website at any time.

We may suspend or terminate access to the Service if we reasonably believe that you have violated these Terms, used the website unlawfully or engaged in fraudulent or abusive activity.

Termination does not affect any rights, payment obligations or liabilities that arose before termination.

Section 18 – Entire Agreement

These Terms of Service and any policies or operating rules posted on the website constitute the agreement between you and JAHORA concerning your use of the website and purchase of products.

These policies include our:

Shipping Policy
Refund & Return Policy
Privacy Policy
Any promotion-specific terms

Any ambiguity in these Terms will not automatically be interpreted against either party.

Section 19 – Changes to Terms of Service

You can review the current version of these Terms of Service on this page.

We may update these Terms where necessary because of changes to:

Our products or Services
Website functionality
Shipping arrangements
Payment methods
Business operations
Applicable laws or regulations

Updated Terms will normally apply to future website use and future orders.

Changes will not normally alter the agreed terms of an order that has already been accepted unless required by law.

Section 20 – Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the business operating JAHORA, subject to mandatory consumer protection rules.

Where you purchase as a consumer, these Terms do not remove mandatory legal protections available in the country where you normally reside.

If any part of these Terms conflicts with mandatory consumer law, the mandatory legal requirement will apply.

Section 21 – Contact Information

Questions about these Terms of Service should be sent to:

Email: support@jahora3d.com

Please include your full name, order number where applicable, and a clear description of your enquiry.