At JAHORA, we provide reliable, trackable delivery services to customers across selected European countries and regions.
Shipping Destinations
JAHORA currently ships to selected countries and regions throughout Europe.
Available delivery destinations will be displayed at checkout. If your country or region cannot be selected, we are currently unable to deliver to that location.
Delivery to remote areas, islands or locations with limited carrier coverage may require additional time.
Order Processing
Orders are normally processed within 2–4 business days after payment has been successfully completed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Processing may take longer during:
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Sales and promotional events
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Public holidays
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Product launches
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Periods of high order volume
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Payment verification
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Address verification
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Unexpected fulfilment delays
Processing time is separate from delivery time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery normally takes:
7–15 business days
Business days do not include weekends or public holidays.
Delivery to remote areas or locations with limited carrier coverage may require additional time.
All delivery times are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, local holidays, customs procedures or other circumstances outside our reasonable control.
Shipping Carriers
JAHORA works with several international and local delivery providers, including:
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FedEx
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UPS
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Postal services
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Regional delivery companies
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Other approved logistics providers
The carrier used for your order will be selected according to:
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Delivery destination
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Package size and weight
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Local delivery coverage
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Estimated delivery speed
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Carrier service availability
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Overall delivery reliability
We will select the most suitable available shipping method to deliver your order safely and efficiently.
Customers cannot always select a specific carrier. The final carrier may vary depending on the delivery address and logistics conditions.
Shipping Costs
The applicable shipping cost will be displayed at checkout before payment is completed.
Shipping costs may be calculated according to:
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Delivery destination
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Package weight and dimensions
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Order value
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Available shipping promotions
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Local delivery requirements
Where free shipping is available, the applicable order threshold and destination restrictions will be shown on the website or during checkout.
Taxes and Import Duties
The amount paid at checkout includes applicable taxes and import duties associated with the delivery of your order.
Customers should not normally be required to pay additional customs duties or import taxes when the parcel arrives.
If a carrier or customs authority requests an unexpected payment, please contact us before making the payment:
Please include your order number and a copy or photograph of the payment request so that we can review the issue.
Charges caused by incorrect delivery information, refusal to accept a parcel, failure to collect a parcel or other circumstances within the customer’s control may not be covered.
Tracking Information
After your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take 2–5 business days to become active after dispatch.
During international transportation, parcels may be transferred between different logistics providers. Tracking updates may temporarily pause while the parcel:
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Moves between distribution centres
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Is transferred to a local delivery carrier
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Undergoes customs processing
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Awaits scanning by the destination carrier
A temporary pause in tracking does not necessarily mean that the parcel has been lost.
Separate Shipments
Orders containing multiple products may occasionally be shipped in separate parcels.
Separate parcels may have different tracking numbers and may arrive on different dates.
You will not be charged additional shipping fees solely because your order is divided into multiple parcels.
Address Accuracy
Customers are responsible for providing complete and accurate delivery information at checkout.
Please check the following information carefully:
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Recipient’s full name
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Street address
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House, building or apartment number
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City
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State, province or region
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Postal code
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Country
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Telephone number
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Email address
If you notice an address error, contact us immediately at:
We will try to update the address, but changes cannot be guaranteed once the order has entered processing or has been dispatched.
JAHORA is not responsible for delays, failed deliveries or returned parcels caused by incorrect or incomplete delivery information provided by the customer.
Order Cancellation Before Dispatch
You may request to cancel your order before it has been dispatched.
To request a cancellation, contact:
Please include your full name and order number.
Orders successfully cancelled before dispatch will receive a full refund.
Once an order has entered fulfilment or has been dispatched, cancellation cannot be guaranteed. The order may need to be delivered and returned in accordance with our Refund & Return Policy.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur because of:
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Carrier disruptions
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Severe weather
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Public holidays
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Transportation delays
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Customs processing
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High parcel volumes
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Remote delivery locations
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Incorrect or incomplete addresses
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Local delivery restrictions
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Circumstances outside our reasonable control
If your order has not arrived within the estimated delivery period, contact:
Please include your order number so that we can review the tracking information.
Failed Delivery Attempts
The local carrier may make one or more delivery attempts or provide instructions for collection or redelivery.
Customers are responsible for monitoring tracking updates and responding to carrier notifications.
A parcel may be returned if:
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The delivery address is incorrect or incomplete
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The recipient cannot be contacted
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Delivery attempts are unsuccessful
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The parcel is not collected
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The recipient refuses delivery
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The delivery location cannot be accessed
Any refund can only be processed after the returned parcel has been received and identified.
Where permitted by applicable law, reasonable return shipping, carrier handling or redelivery costs caused by the customer may be deducted from the refund.
Refused or Unclaimed Parcels
Refusing a parcel does not automatically cancel the order or guarantee a full refund.
If a parcel is refused or remains unclaimed, it may be returned through the carrier network.
A refund can only be reviewed after the parcel has been returned and inspected.
Reasonable return transportation, carrier handling or redelivery costs may be deducted where legally permitted.
Customers should contact JAHORA before refusing a delivery.
Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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Check with household members
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Check with neighbours
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Check entrances and safe delivery locations
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Review any carrier delivery photograph
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Contact the local delivery carrier
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Confirm that the delivery address is correct
If the parcel remains missing, contact:
We may open an investigation with the carrier. A replacement or refund may be considered after the carrier investigation has been completed.
Lost Parcels
A parcel is not automatically considered lost because tracking has temporarily stopped updating.
If the tracking has not updated for an extended period or the parcel has not arrived within the estimated delivery period, contact us with your order number.
We will review the shipment and request an investigation from the carrier where appropriate.
If the parcel is confirmed as lost, JAHORA will provide an appropriate replacement or refund in accordance with applicable consumer law.
Damaged Parcels
Please inspect your parcel and products shortly after delivery.
If an item arrives damaged, contact us at:
Please provide:
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Your order number
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Photographs of the outer packaging
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Photographs of the shipping label
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Photographs of the damaged item
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A description of the issue
Please keep the original packaging until the claim has been reviewed.
Do not wash, alter or continue wearing a damaged item before contacting us.
Contact Us
For shipping, tracking or delivery enquiries, contact:
Email: support@jahora3d.com
Please include your full name, order number and a clear description of your enquiry.